Act on Specified Commercial Transactionsprivacy-policy
| Store Name | GurusJAPAN |
|---|---|
| Operations Manage |
Yoko Hashiguchi |
| Address | 3-9-28 Chikami, Minami-ku, Kumamoto City, Kumamoto 861-4101, Japan |
| Customer Support |
070-2424-0637 Business Hours: Weekdays 11:00 AM to 3:00 PM (Closed on Saturdays, Sundays, and Holidays) |
| info@gurusgel.com | |
| Website | https://gurusgel.com |
| About Payment Methods | credit car Visa・Mastercard・JCB・American Express・Diners Club・Discove *Cards with the Visa, Mastercard, American Express, JCB, Diners Club, and Discover logos can be used. *For credit card payments, we use Square's payment agency service *The withdrawal date for payment is determined by the credit card company. |
| About Shipping and Shipping Fees |
Post/AirMail ⚫︎It will take approximately 4 to 7 days to arrive. (Excluding Okinawa and remote islands) ⚫︎Due to postal mailing, we are unable to accept requests for date and time designation or center fastening. ⚫︎Flat shipping fee: 200 yen (within Japan) |
| Product Exchange and Returns |
＜Return/exchange conditions＞ ⚫︎Once an order has been placed, we are unable to cancel, change, or exchange the shipped item. If you wish to cancel, change, exchange, or cancel your order, please be sure to contact us at least 8 days before the scheduled delivery date. *For safety and hygiene reasons, we cannot accept returns of shipped products, as we cannot resell them even if you return them. ＜Handling conditions for defective products/exchanges＞ In the case of "initial defective products" or "products damaged during transportation or due to a shipping error," we will replace the product with a new one within 7 days of receiving the product, at the cost of shipping. We apologize for the inconvenience, but please return the item within 7 days after receiving it via "Cash on Delivery". We will not accept any returns other than exchanges, even if you send them back with a ``shipping fee on delivery'' basis. Please note that we cannot accept exchanges in the following cases. ⚫︎We cannot accept exchanges or returns due to the customer's personal circumstances after the product has been shipped. Please note. ⚫︎Products that have been opened once ⚫︎Products whose attached stickers have been removed ⚫︎Products that have been soiled or damaged by the customer ⚫︎If more than a week has passed since the product arrived ⚫︎If there is no notification of exchange in advance Contact: 070-2424-0637 Reception hours / Weekdays 11:00-15:00 (excluding Saturdays, Sundays, and holidays) Email: info@gurusgel.com (Please be sure to contact the person placing the order.) If you would like to exchange a product, please contact us and send us the following two items. 1.This product (unopened) 2.A set of included tools (brochures, flyers, etc.) ⚫︎Return address: We will inform you of the return address during the return procedure. |
| Unauthorized Order |
⚫︎About resale activities We do not permit purchases for the purpose of resale or any resale activity. These orders are malicious acts that cause great inconvenience and damage to our good customers and our company, and we take strict action against such acts. In the event that our company or a third party suffers damage, we will file charges against the police station, such as by fraudulent means to obstruct business (Article 233 of the Penal Code), by force (Article 234 of the Penal Code), or by fraud (Article 246 of the Penal Code). We will file a criminal complaint and file a criminal complaint, and after identifying the orderer through personal information disclosure procedures, we will file a lawsuit for damages. In addition, we will also bill you for any damages that may be incurred due to resale, etc., as the case may be. ⚫︎About malicious transactions Since our products are products that customers wear on their skin, product management and after-sales follow-up are extremely important.The management system for illegally traded resold products is unclear, and we cannot guarantee their safety. If you purchase resale items, we will not be responsible for any trouble, loss, or damage. In addition, we cannot accept returns or exchanges. These measures are taken in order to deliver safe products to our loyal customers and to enable them to conduct safe and sound transactions. Although we are strengthening our monitoring and crackdown on malicious orders, we ask that you purchase our products at our official shop. Thank you for your understanding and cooperation. |
| Privacy ・Policy |
[1] Purpose of use of personal information Our company will use registered personal information only for the following purposes. 1. For shipping products, making payment for products, sending catalogs and DMs, related after-sales services, and other communications necessary for these activities. 2. To notify you of information regarding new products and services 3. To create statistical data for marketing, sales promotion, and product planning. 4．To confirm your identity when disclosing, changing, adding, or deleting your registered information. [2] Regarding provision of personal information Personal information you have registered will not be provided to third parties without your consent. However, we may provide personal information only in the following cases: 1. If we receive a formal inquiry based on law from a public institution such as a court or police 2. When there is an immediate danger to human life, body, property, etc., and there is an urgent need. 3. Regarding entrustment of personal information Our company may entrust personal information to shipping companies when shipping products, catalogs, and direct mail. However, we will not allow you to use your personal information beyond the scope of the intended purpose. 4．About collection of personal information All information provided to us is voluntary. However, if you do not provide the requested information, we may not be able to provide normal services. 5．Regarding inquiries regarding personal information If you wish to disclose, change, add, delete, use or refuse the provision of personal information, please contact us using the contact information below. At that time, we will verify your identity based on the information you have registered. 6．About the use of cookies Our website may send information called cookies to your computer through your web browser to manage communications. This information is necessary to maintain screen transitions for each customer and to perform operations such as shopping on this site. Please note that if you disable cookies, you will not be able to properly use the services on this site. 7．About logs When customers access our website, information about their operations is recorded in the form of access logs. Although this log does not contain information that can identify individuals, it is used to improve the usability of the site in the future, to investigate the cause in the unlikely event that a problem occurs, and to perform statistical and analytical processing regarding usage status. The information is collected and will not be used for any other purpose. 8．Disclaimer regarding link destinations This site is committed to making every effort to protect user privacy. However, third-party companies linked to on our site are not within the scope of our responsibility, and you will be subject to the privacy policy set by that third-party company. ” 9．About the use of SSL Our website uses SSL (Secure Socket Layer) encryption for pages where personal information is transmitted and received, such as member registration, information requests, and questionnaire responses. This is to ensure that your personal information is protected against interception by external third parties. 10．About email newsletter It will be delivered to all customers who have made a purchase or registered their personal information on this site. Suspensions will only be made at the customer's request. 11. About DM We will send it to all customers who purchase from our website. Suspensions will only be made at the customer's request. 12．Regarding advertisement distribution by third-party distributors |